Online - Privacy Statement
This Privacy Statement discloses
the privacy practices of SurePay Online.
At SurePay Online,
we place the highest importance on respecting and protecting the
privacy of our customers. Our most important asset is our
relationship with you. We want you to feel comfortable and confident
when using our online services. Therefore, as outlined below, we
would like to share with you our information practices and other
privacy aspects of our SurePay Online Website:
do we protect your personal information?
work to protect your personal information from loss, misuse or
unauthorized alteration by using industry-recognized security
safeguards. When you transmit your information to us, it is
secure Internet connection using secure socket layer (SSL)
during transmission using 128-bit encryption (whichever your browser
supports) to make your information unreadable as it passes over the
storage of information on our computers is encrypted through our
information do we collect and how do we use it?
you use our online services, we collect the following types of
Information that you provide, such as your name, address, phone,
e-mail address as part of the enrolment process. We use this
information in the event we need to contact you about the SurePay
Online service. We may also use your contact information together
with your purchase history, to send you occasional promotional or
marketing communications that may be of interest to you or to invite
you to participate in service-related surveys. You may control the
use of your contact information for promotional, marketing, or
survey-related communications by specifying your contact preferences
on receipt of the first or any correspondence from SurePay Online
Information such as your date of birth or Barbados Identification
number to confirm your identity at the time of enrolment. To
protect access to your account, we will also ask you to verify your
identity in the event you contact Customer Support for assistance
with your account. This information will only be used to verify
critical information about you, including your contact information,
in relation to your SurePay Online account.
and Payee Information such as bank account, routing number, and
payee information is used to process payments on your behalf from
your account. This information is not used for any other purpose.
Information such as your IP address, browser type or version, pages
viewed, and links selected to help us evaluate Website usage. This
information helps us to determine areas of our Websites that are
most helpful to our customers and what areas may need improvement.
cookies to make your visit to our Website easier by recognizing you
when you return or by customizing your Website experience.
Information Sources. We may use sources outside of SurePay Online
to verify or supplement the information you give us. For example,
we may confirm or update your mailing address using directories or
through change of address notifications. This helps us to ensure
that your information is up-to-date.
or Inactive Accounts. If you are a former customer with a closed or
inactive account, we treat your information in the same manner that
we treat information about our current customers.
do we share your information?
understand that you are entrusting us with your personal
information. That's why we don't sell, rent, or share any of the
personal information you provide to us with companies outside of
SurePay Online for their own promotional or marketing use. There
are occasions, however, where we must share your information to
provide you with the services you requested or for legal reasons.
Descriptions of when we share and whom we may share your information
with are provided below.
Service Providers. In some cases, we use third party service
providers to provide a product you order, to fulfil a service you
request, or to market one of our products or services. These
service providers act on our behalf. For example, we may use
service providers to provide customer support or to host our
Websites. Service providers are strictly prohibited from using your
information for their own purposes. Our contracts only allow
service providers to use the personal information we disclose to
them to provide you the service you have requested.
Partners. We have limited relationships with third party business
partners to offer you products or services that we believe you may
find beneficial. Some of these are co-branded products or services.
We clearly identify partner services and sites, so you will know
who is receiving your information. When you request any of these
partner products or services, you are permitting us to provide your
personal information to the partner to fulfil your request. We may
also offer links to partner or other third party Web sites. We do
not control the privacy or security practices used on these sites.
Before you provide your personal information to these third parties,
we recommend that you review their privacy policies to learn more
about how they may use your information.
SurePay Online, including among our subsidiaries. We may share your
contact information, and the types of products and services you have
purchased from us, among SurePay Online and our subsidiaries
(companies that are part of our corporate family through SurePay
Online ownership or control). We do not share your verification,
bank or payee information with subsidiaries.
of a business. Should we sell, merge, or transfer any part of our
business, part of the sale may include your personal information.
If so, you will have the opportunity to ask not to receive
promotional information following any change of control.
legal reasons. In some cases we may be required to disclose certain
information to cooperate with regulators or law enforcement
authorities, comply with a legal process, such as a court order,
subpoena, search warrant, law enforcement request, or as otherwise
permitted by law to comply with legal requirements.
I opt-out of receiving future communication?
may use your contact information to tell you about other products we
think might interest you. However, if you don't want us to contact
you for promotional purposes, you can tell us when you receive the
first or subsequent information that you wish to be removed from the
list. Your contact preferences only apply to marketing contact. We
may need to communicate with you regarding the usability of your
product or critical messages relating to your service or software
(such as service messages, subscription renewal notices, critical
notices, or legally mandated notices).
do I update my contact information?
can update or correct your contact information relating to your
SurePay Online account by:
www.SurePaybillsOnline.com to change your security credentials
with your preferences after receiving your first non-solicitation
a request via fax: 1-246-437-7792
a request via mail to the following postal address:
Massy Technologies InfoCom Building
I be notified of changes to your privacy practices?
we make material changes to any of our privacy policies or practices
regarding personal information we will update our statement and post
a notice on our site 30 days before they take effect.
you are a current customer, we may provide you with notice of our
privacy practices annually. We may choose to provide this annual
notice by postal mail, e-mail, or by posting it on our Website.
can I contact with a privacy question?
you have privacy-related questions that are not addressed here,
please contact or write us at: Privacy Team, SurePay Online, Massy Technologies InfoCom Building, Whitepark Road, St. Michael.
SurePay Online site is hosted by Prism Services Inc. on behalf of
SurePay Online. Prism is not permitted to use your information for
any other purpose than to provide you the SurePay Online services you
are requesting. Prism Services Inc. is also the principal host
environment for many commercial banking services in Barbados and is
periodically audited by The Central Bank of Barbados for the security
and protection of any transaction.
you choose to receive bill balances online, your balances will be
sent electronically or by e-mail to the SurePay Online processing
centre. The information you provide to SurePay Online for these
services, as well as your bills and billing information, is stored
on SurePay servers using industry-recognized security safeguards.
Bills are presented to you online within your password protected
SurePay Online Service.
some payees, SurePay Online can retrieve an electronic version of
your bill directly from your payee's Website. To receive bills this
way, you provide SurePay Online with the user names and passwords
for your payee Websites. SurePay Online downloads and saves an HTML
or PDF representation of your bill. This service is not available in
the initial release of SurePay Online Services.
may also have some payees send your electronic billing data directly
to SurePay Online. SurePay Online verifies your payee account
information with your payee and then instructs your payee to either
display your bill information or transmit your bill information to
payees from whom we do not receive billing data electronically, you
may have your paper bills mailed to SurePay Online. Your paper bills
are scanned into the SurePay Online system. Scanned bills are
shredded prior to being discarded.
about how we use Web technologies
many Websites, we use a variety of technologies on our Website.
Among these are cookies, which are pieces of information that our
Websites provide to your browser. Cookies allow us to track overall
site usage and determine areas users prefer. Cookies also allow us
to customize your visit to our Website by recognizing you when you
return. You can choose to decline cookies while at our Website,
however, this may limit your ability to access certain areas of the
Website. Most browsers accept and maintain cookies by default. Check
the "Help" menu of your browser to learn how to change
your cookie preference.
we track activity on this or other SurePay Online Websites, we
collect information such as your IP address, browser type and
version, and pages you view. We also keep track of how you got to
our site and any links you click on to leave our site. We do not
track URLs that you type into your browser, nor do we track you
across the Internet once your leave our sites. We use your Website
activity to assist you by reducing the need to re-enter your data
and to help us resolve technical support issues. We may also use
this information to offer you a personalized Web experience and to
tailor our offerings to you. Remember, you control whether you
receive SurePay Online promotional materials.
may access and set cookies using Web beacons, also known as
single-pixel GIFs which are invisible graphical images. These Web
beacons tell us useful information regarding our site such as which
pages users access. When we send you e-mails, we may include a
single-pixel GIF to determine the number of people who open our
e-mails. When you click on a link in an e-mail, we record this
individual response to allow us to customize our offerings to you.
networks that serve ads on our Website may assign a different cookie
to you. The information collected is anonymous and is not linked to
your personal information. These cookies may be used to select which
ads you see and determine the effectiveness of this advertising. You
may choose to decline cookies from third-party ad servers, which
SurePay Online does not control.
provide you with a seamless experience, we may occasionally use
framing. Though your browser may indicate you are at
SurePayBillsOnline.com, you may be on a partner's site. To determine
which site you are on, right-click on the page and then select
"properties." Mac users should press the control key, and
click their mouse on the site and then look at "View Source."
about how we protect your information
protect the confidentiality and security of your personal
information by using industry-recognized security safeguards such as
firewalls, coupled with carefully developed security procedures to
protect your information from loss, misuse or unauthorized
employees are trained and required to safeguard your information
and, using physical, electronic and procedural safeguards, we
restrict access to personal information to those employees and
agents for business purposes only. Additionally, we use internal and
external resources to review the adequacy of our security